Fixing broken form attribution and implementing automated instant speed-to-lead follow-up.
The Baseline Challenge
The client was spending thousands each month on Google Search Ads. The ads dashboard showed conversions, but sales reps reported cold or phantom leads. Phone calls were completely untracked, and inquiries sat unattended in inboxes for up to 18 hours.
What The Audit Discovered
- •Conversion tracking was firing on button clicks rather than verified server-side form submissions.
- •Zero phone call conversion tracking in Google Ads.
- •High spend on broad match terms with missing negative keyword lists.
- •No automated notification to the sales dispatch team when a qualified lead arrived.